We care about your experience with us and always strive to provide exceptional customer service. So, we would like to share our exchange and return policy:
- Orders can be returned or exchanged within 24 hours of receipt, provided they are in unsatisfactory condition.
- Receiving the Wrong Product: In this case, the customer is not responsible for shipping costs when returning or exchanging the product.
- Product Damage Due to Shipping: If the product is damaged due to a shipping, it will be returned or replaced without additional charges.
To make an exchange or return order, please send the following information via WhatsApp:
- Customer name: (Write your name)
- Order Number: (Write your order number)
- Reason for exchange or return: (briefly specify the reason, such as “product damage” or “product does not match order”
You can contact us here, WhatsApp: +966559095566
The customer can cancel his order in the following cases:
- 48 hours before delivery: If you notify us at least 48 hours before delivery, the order can be canceled.
- On the same day: If the order is on the same day, it can be canceled if the customer contacts us within a period not exceeding 20 minutes.
Please note that all of our work is made to order and we cannot offer a refund on your purchase if you change your mind after time. thanks for understanding!
